info@jdwindscreens.com.au

Sydney, Melbourne, Brisbane, Gold Coast

0435-759-669

FAQs

At JD Windscreens, we understand that dealing with auto glass issues can be stressful and inconvenient. That's why we've compiled this comprehensive FAQ section to answer your most common questions and provide you with all the information you need about our services. 



From understanding our warranty and service coverage to knowing what to do in case of an emergency, we've got you covered. Our goal is to make your experience as smooth and hassle-free as possible, ensuring your vehicle's safety and your peace of mind. Read on to find out more about how JD Windscreens can assist you with all your auto glass needs.

  • What services does JD Windscreens offer?

    JD Windscreens offers a comprehensive range of auto glass services including windscreen replacement, windscreen chip repair, side window replacement, rear window replacement, truck and bus windscreen replacement, and civil plant machinery auto glass services. We also provide mobile services, bringing our expertise directly to your location for maximum convenience.

  • Do you offer a warranty on your services?

    Yes, we offer a lifetime warranty on all our services. This means if you encounter any issues with our windscreen repair or replacement, we will address it promptly and professionally at no additional cost. Our warranty ensures that you can drive with confidence, knowing that your vehicle's auto glass is protected.

  • How quickly can you replace or repair my windscreen?

    Our skilled technicians can typically complete a windscreen replacement within 30 minutes, allowing you to drive your car within 15 minutes after the installation is finished. Windscreen chip repairs are usually completed on the same day, restoring the strength and clarity of your windscreen efficiently.

  • Do you provide mobile services?

    Yes, we offer mobile services across Sydney, Melbourne, Brisbane, and the Gold Coast. Our technicians come to your location fully equipped with all the necessary tools and materials to perform efficient and high-quality repairs or replacements on the spot.

  • What types of vehicles do you service?

    We service a wide range of vehicles including passenger cars, commercial trucks, vans, buses, and heavy machinery used in civil plant operations. Our technicians are trained to handle the unique challenges posed by different types of vehicles.

  • Why should I choose JD Windscreens over other auto glass companies?

    JD Windscreens stands out for its commitment to quality, customer satisfaction, and convenience. We use high-quality materials, offer competitive pricing, and provide a lifetime warranty on all services. Our experienced technicians and 24/7 emergency service ensure you receive reliable and prompt care whenever you need it.

  • How do I know if I need a windscreen replacement or a repair?

    If your windscreen has large cracks, multiple chips, or damage obstructing the driver's line of sight, a full replacement is necessary. Minor chips and cracks can often be repaired if they are not in the driver's line of sight and are smaller than a few centimeters. Our technicians can assess the damage and recommend the best course of action.

  • What are the benefits of OEM quality replacement glass?

    OEM (Original Equipment Manufacturer) quality replacement glass matches the exact specifications of your vehicle's original windscreen, ensuring a perfect fit and superior performance. It enhances safety, provides clear visibility, and offers durability and longevity, meeting or exceeding all industry standards.

  • Are your services covered by insurance?

    Yes, we work with most major insurance companies to help you navigate the claims process for your windscreen repair or replacement. We can assist with the paperwork and ensure that you receive the coverage you are entitled to.

  • What should I do if my windscreen is damaged?

    If your windscreen is damaged, it is important to get it assessed as soon as possible. Contact us for an inspection, and we will advise you on whether it needs repair or replacement. Prompt action can prevent minor damage from becoming more severe.

  • How do I get a quote for my windscreen repair or replacement?

    You can get a quote by visiting our website and using our online quote form, which provides estimates in just 30 minutes. Alternatively, you can call us during business hours for an instant quote.

  • How long will it take to fix a chip in my windscreen?

    Most windscreen chip repairs can be completed in under an hour. Our advanced repair techniques restore the strength and clarity of your windscreen quickly and efficiently.

  • What if I need a windscreen repair or replacement outside of regular business hours?

    We offer 24/7 emergency services, so you can contact us any time, day or night, for urgent windscreen repairs or replacements. Our team is ready to respond quickly and efficiently to your needs.

  • Can you replace or repair windscreen rubbers?

    Yes, we offer windscreen rubber resealing services. Over time, the seals around your windscreen can deteriorate, leading to leaks and reduced structural integrity. Our technicians can reseal your windscreen to ensure it is securely fitted and leak-free.

  • How do I schedule an appointment with JD Windscreens?

    Scheduling an appointment is easy. You can call us directly, visit our website to use the online booking system, or fill out the contact form, and one of our representatives will get back to you promptly to confirm your appointment. We offer flexible scheduling to accommodate your needs.

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